FAQ
Here you will find all the answers to your questions. If not, feel free to contact me via the form at the bottom of the page.
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Is there after-sales service?
Of course, please do not hesitate to contact me at my email address jepeps.bijoux@gmail.com if you have any issues with your jewelry.
Is it possible to return or exchange the jewelry?
Yes, within 14 days of receipt. The jewelry must be in its original, unworn condition and in its packaging.
How do I return the item?
You can contact me at this email address jepeps.bijoux@gmail.com, and I will tell you how to proceed. As for return shipping costs, they will be at your expense.
What are the different payment methods available?
Bank card (Visa, Mastercard) and Paypal
How to pay in 4 installments?
Payment for your basket is possible in 4 installments via PayPal at checkout.
What are the delivery terms?
Your parcel will be sent either via Colissimo by La Poste
(home delivery, signature option available) or via Mondial
Relay (delivery to a Locker or Relay Point)
What are the delivery times?
If the jewelry is in stock, your package will be shipped within 5 business days for Metropolitan France. Delivery times will then vary depending on the destination and the period.
Do you deliver internationally?
Yes, I also deliver my jewelry to Europe
Oops! I made a mistake in the delivery address, what should I do?
Email me as soon as possible at jepeps.bijoux@gmail.com. If the order has not yet been shipped, I can correct the address.
Your jewelry arrived damaged, what should you do?
Contact me at jepeps.bijoux@gmail.com by sending a photo of your package, the jewelry, and an explanatory note.
What's the status of my order?
You can either: - Use the tracking number sent to you by email upon shipping confirmation to track your parcel. You can also send me an email at jepeps.bijoux@gmail.com and I will reply to inform you of your order status.
How do I cancel my order?
If your order has not yet been shipped, it can be cancelled. Please email me as soon as possible at jepeps.bijoux@gmail.com
I haven't received my order, what should I do?
Check your email for your tracking number to track your package. You can also send me an email at jepeps.bijoux@gmail.com for me to check the shipping status of your package.